Q789 Platform Terms & Conditions – Full Details

These Terms & Conditions form a legally binding agreement between the q789 platform and all its users. By accessing q789's website, mobile app, or any of its services, you are deemed to have fully accepted these terms. If you do not agree with any part of these Terms & Conditions, please refrain from using q789.

Q789 is an online betting and gaming platform offering Sports Betting, Live Casino, slots, lottery, and other gaming options to users in Bangladesh. All our services are provided for entertainment purposes and should not be treated as a source of regular income.

Q789 reserves the right to modify these Terms & Conditions at any time. Users will be notified of any significant changes in advance via email or an on-platform notification. Continued use of the platform after such changes constitutes acceptance of the updated terms.

To open an account on q789, you must meet the eligibility criteria listed below. If any one condition is not satisfied, your registration will not be accepted — and if an account has already been created, it will be closed.

• You must be 18 years of age or older.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Each individual may only register one account.
• Multiple accounts from the same household address are not permitted.
• Residents of restricted countries or regions are not permitted to register on q789.
• Q789 employees and their immediate family members are not permitted to open a betting account.

After registration, you will need to complete the KYC (Know Your Customer) verification process. This may require submitting a copy of your national ID, passport, or driving licence. Withdrawal access will be limited until verification is complete.

Q789 follows a clear policy for deposits and withdrawals. All financial transactions are conducted through secure, encrypted channels.

• Minimum deposit amounts may vary depending on the payment method.
• Deposits are typically credited to your account instantly.
• Withdrawal requests are typically processed within 3 to 30 minutes after verification.
• KYC verification must be completed before withdrawals can be processed.
• Withdrawals must be made to the same payment method used for the deposit.
• Q789 reserves the right to request additional verification for suspicious transactions.

Bonus funds cannot be withdrawn directly. To withdraw from a bonus balance, you must first meet the applicable wagering requirements. Terms apply separately to each bonus.

The following rules apply strictly to all betting on q789. The decision to accept or void any bet rests entirely at q789's discretion.

• Once a bet is confirmed, it cannot be changed or cancelled (except where the cashout feature applies).
• Q789 reserves the right to void bets accepted at incorrect odds due to a technical error.
• Any bet linked to match-fixing or irregular betting patterns will be declared void.
• If an event is cancelled or suspended, bets will be settled in accordance with the relevant rules.
• Q789 is not responsible for missed bets during live betting due to connectivity issues.
• Maximum bet amounts may vary by event and market.

In a parlay or multi-selection bet, if one selection is voided, it will be removed and the remaining selections will be used to settle the bet. In any betting dispute, q789's decision shall be considered final.

Q789 regularly offers a variety of bonuses and promotional deals. Each offer comes with its own terms and conditions that must be followed.

• The welcome bonus is for new members only and can be claimed once.
• Wagering must be completed within the specified time limit after the bonus is activated.
• A maximum bet limit may apply when wagering with bonus funds.
• Bonuses may only be used on eligible games; not all games may qualify.
• Multiple bonuses cannot be used simultaneously unless stated otherwise in the promotion terms.
• Q789 reserves the right to void any bonus if abuse is suspected.

Q789 reserves the right to temporarily suspend or permanently close any account for any of the following reasons.

• Breach of any part of these Terms & Conditions.
• Registering with false or incomplete information.
• Operating multiple accounts.
• Participating in fraudulent or deceptive activities.
• Depositing funds from illegal sources.
• Failure to provide the required documents for KYC verification.

Users may request account closure at any time. Any existing balance will be made available for withdrawal, though active bonuses will be forfeited.

Q789 takes responsible gaming very seriously. We believe betting is a form of entertainment and should never become a source of financial stress or personal hardship.

• Users can set their own daily, weekly, or monthly deposit limits.
• Accounts can be locked for a set period using the self-exclusion option.
• The Reality Check feature sends you periodic reminders at set intervals.
• If you notice signs of problem gambling, please contact the q789 support team.

If you feel that gaming is having a negative impact on your life, please Responsible Play Visit the page and contact our support team.

Q789 takes the protection of users' personal data very seriously. Our Privacy Policy All data is collected, stored, and used in accordance with the applicable policy.

• Personal data is used solely for service delivery and legal compliance purposes.
• No data is sold to third parties.
• All data is secured with SSL encryption.
• Users may request to update or delete their personal information at any time.

For any dispute or complaint, please contact our customer support team in the first instance. We aim to resolve all complaints within 24 to 48 hours.

• A reference number will be issued once your complaint has been submitted.
• Complex cases may take up to 7 business days to resolve.
• In betting disputes, q789's gaming logs and server records shall serve as the definitive source of evidence.
• If the matter is not resolved through support, you may escalate your appeal to the licensing authority.

Q789 is not liable for the following:

• Bets or games missed due to the user's own internet connection issues.
• Delays or errors caused by third-party payment providers.
• Unexpected technical outages or force majeure events.
• Issues with the user's own device or software.
• Any loss resulting from unauthorized access to a user's account.

Q789's total liability shall in no event exceed the value of the transaction in question. Users are solely responsible for the security of their account credentials and password.